CUSTOMER SERVICE
CONTACT CENTER
A person who experienced lousy customer service will share the experience with more than
15 peopleā
Current environment
What is CAP?
It is a professional team in continuous training that will offer the best customer service experience in every interaction with your users.
CAP Vision
360
Multi-channel customer service that places the customer at the center of the strategy
FINANCIAL INSTITUTIONS
-
Segmentationā
-
Customer serviceā
-
Debt Collectionā
-
Campaignsā
-
Opinion
TECHNOLOGY COMPANY
OR SUPPORT
-
Technical service deskā
-
Support level 1, 2, 3 ā
-
Help Desk
COMPANY, PRODUCTS
AND SERVICES
-
Digital Conciergeā
-
Community Managerā
-
Marketingā
-
Social media
SALES SERVICE
-
Pre-salesā
-
Salesā
-
Profilingā
-
After-sales
Framework
CAP
Service strategy
INBOUND
PERSONALIZED CUSTOMER SERVICE CENTER
SOCIAL NETWORKS + MKT
BUSINESS INTELLIGENCE
Safety practices
Recruitment of reliable
and agentsā
Call recordingā
Confidentiality agreements
Safety management processes and methodologies
Alignment with international data privacy regulations
Safeguarding of corporate, sensitive, private or personal information through these policies:
Clean desktop
Clean screen
Access control
Perimeter protection
Open area
Private zone